Privacy Policy

ABN Consulting Group ("ABN", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, how we use it, how we protect it, and what rights you have in relation to it.

This policy applies to visitors to our website at abn.consulting, prospective clients who contact us, active clients engaged in a project, and subscribers to our newsletter or blog content.

We take privacy seriously — not as a compliance exercise, but because the businesses and individuals who trust ABN with their operational data deserve to know exactly how that information is handled.

2.1 Data You Provide Directly

• Contact form submissions — your name, email address, company name, phone number, and the content of your message
• Newsletter subscriptions — your name and email address
• Discovery call bookings — your name, email, company, and any information you share in the booking notes
• Client onboarding — business registration details, contact information for key staff, and operational information necessary to scope and deliver your project

2.2 Data Collected Automatically

When you visit our website, we may collect:

• Your IP address and general geographic location (country/city level)
• Browser type and version
• Pages visited, time spent on pages, and navigation paths
• Referring website or search query that brought you to our site
• Device type (desktop, mobile, tablet)

This data is collected through cookies and analytics tools. It is used in aggregate form to understand how our website is used and to improve content and navigation.

2.3 Data From Third Parties

We may receive your contact information from:

• Referrals from existing clients or partners
• Odoo S.A.'s partner portal, where prospects looking for a local Odoo Partner are directed to ABN
• LinkedIn or other professional networks where you have chosen to make your contact details available

We use your personal data only for the following purposes:

We do not use your data for automated profiling or automated decision-making that has legal or significant effects on you. We do not sell your data to any third party.

Essential cookies — required for the website to function correctly. These cannot be disabled. They include session management and security tokens.

Analytics cookies — used to understand how visitors use the website. We use these in aggregate, anonymised form. You may opt out of analytics cookies without affecting your ability to use the website.

Marketing cookies — we do not currently use marketing or advertising cookies. If this changes, we will update this policy and request your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect some website functionality.

ABN does not sell, rent, or trade your personal data. We share data only in the following limited circumstances:

• Service providers — we use a small number of trusted third-party tools to operate our business, including email delivery services, website hosting, CRM, and scheduling tools. These providers process data on our behalf under data processing agreements and are not permitted to use your data for their own purposes.
• Odoo S.A. — as an Official Odoo Partner, we may share limited information (company name, contact details, project scope) with Odoo S.A. for partner reporting and licence provisioning purposes.
• Legal requirements — we may disclose your data if required to do so by law, court order, or regulatory authority.
• Business transfers — in the event of a merger, acquisition, or sale of ABN's business, your data may be transferred to the acquiring entity, who will be required to honour this Privacy Policy.

We retain your personal data only for as long as necessary for the purpose for which it was collected:

• Enquiry data (no engagement) — 12 months from last contact
• Newsletter subscriptions — until you unsubscribe
• Client project data — 7 years from project completion, in compliance with Kenyan tax and financial record-keeping requirements
• Website analytics data — 26 months in aggregate, anonymised form
• Financial records — 7 years as required by law

When data is no longer needed, it is securely deleted or anonymised.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include:

• Encrypted data transmission (HTTPS) across our website
• Access controls limiting data access to staff who need it to perform their role
• Regular security reviews of the tools and platforms we use
• Staff awareness of data handling obligations

No data transmission over the internet can be guaranteed as completely secure. While we take all reasonable precautions, we cannot guarantee the absolute security of data transmitted to or from our website.

ABN is based in Kenya. Some of the third-party tools we use (such as cloud hosting and email services) may store or process data in other countries. Where this occurs, we ensure that appropriate safeguards are in place — such as Standard Contractual Clauses or equivalent mechanisms — to protect your data in accordance with applicable privacy standards.

Depending on your location, you may have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your personal data, subject to our legal retention obligations
• Right to restrict processing — to request that we limit how we use your data in certain circumstances
• Right to data portability — to receive your data in a structured, machine-readable format
• Right to object — to object to processing based on legitimate interest
• Right to withdraw consent — where processing is based on consent (e.g. newsletter), you may withdraw at any time

To exercise any of these rights, email us at info@abn.consulting. We will respond within 30 days. We will never charge a fee for reasonable requests.

If you have subscribed to ABN's newsletter or blog updates, you may unsubscribe at any time by clicking the unsubscribe link in any email we send, or by emailing info@abn.consulting.

We do not send unsolicited marketing emails. If you receive an email from ABN that you did not request, please let us know so we can investigate and correct it.

Our website and services are directed at business professionals and are not intended for children under the age of 18. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The updated policy will be published on this website with a revised effective date. We will notify active clients of material changes by email.

For any questions, concerns, or requests relating to your privacy, contact our Privacy Lead: